Privacy Policy

Last updated: 13 July 2026

InquiryPilot ("we", "us") provides an AI sales-assistant service for businesses. This policy explains what information we process, why, and the choices you have. If you have questions, contact us at support@getinquirypilot.com.

In short: we process your account details and the business content and conversations you run through InquiryPilot solely to provide the service. We do not sell your data or your end-customers' data.

1. Who the data belongs to

There are two types of people whose data we handle: (a) our customers — the businesses that create an InquiryPilot account; and (b) your end-customers — the people who message your connected channels. For end-customer data, you are the data controller and we act as your processor.

2. Information we collect

Account data: your email address and a securely hashed password (we never store your password in plain text). Your selected industry, plan, and language.
Business content you provide: your company name, product knowledge base, uploaded files (PDF/Excel/Word), AI persona and settings.
Channel credentials: API endpoints and tokens you enter for WhatsApp, email, or Meta (Messenger/Instagram). These are stored to operate the channels you connect and are never shown to other users.
Conversations: inquiries and chat messages exchanged between the AI and your end-customers, plus computed signals (intent score, background-check results).
Technical data: basic request metadata (e.g., IP address) used for security and rate-limiting.

3. Messaging platforms (WhatsApp, Messenger, Instagram, Email)

When you connect a channel, incoming messages from your end-customers are received through the official platform APIs (e.g., WhatsApp Business API via your provider, Meta Graph API) and processed to generate an AI reply on your behalf, which is then sent back through the same official API. We use this content only to operate the conversation and produce the features you enabled. We comply with the WhatsApp Business and Meta Platform terms; you are responsible for using messaging in line with those platforms' policies and applicable law.

4. How we use information

To provide the core service: answer inquiries, run background checks, score intent, store records, and let you search and export them.
To operate billing and activate paid plans.
To secure the service (rate-limiting, abuse prevention).

5. AI processing

To generate replies, conversation text and your knowledge base are sent to a language-model provider. By default we use a built-in model; if you configure your own model API key, your data is sent to the provider you chose instead. We do not use your conversations to train our own models.

6. Third parties we share with

Language-model provider (to generate replies).
Background-check sources you or we query (e.g., public company registries) to verify leads. Only the minimum necessary query data (such as a company name) is sent.
Payment processor (Airwallex) to take payment. We do not receive or store your full card details.

We do not sell personal data to anyone.

7. Data retention

Conversation and inquiry records are retained while your subscription is active. On the Free plan, records are kept for 30 days. If you stop paying, records are kept for 6 months and then deleted. You can delete individual records at any time in the app.

8. Your rights

You (and your end-customers, through you) may request access to, correction of, or deletion of personal data. To make a request, email support@getinquirypilot.com. We will respond within a reasonable time and in line with applicable law (including GDPR where it applies). You can also delete your account content directly in the app.

9. Security

Passwords are hashed with PBKDF2. Traffic is served over HTTPS. Access controls, request-size limits, and rate-limiting are in place. No system is perfectly secure, but we take reasonable measures to protect your data.

10. Cookies and local storage

We use browser local storage to remember your language preference and keep you signed in. We do not use third-party advertising or tracking cookies.

11. Children

InquiryPilot is a business tool and is not directed to children under 16. We do not knowingly collect data from children.

12. Changes

We may update this policy. Material changes will be reflected by the "Last updated" date above.